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Have questions about Lumicello? We'd love to hear from you. Reach out through any of the channels below, and our team will get back to you as soon as possible.

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Frequently Asked Questions

Quick answers to common questions about Lumicello

What age range are the Exploration Kits designed for?

Our First Year Collection is designed for babies 0-12 months, with six age-specific kits tailored to each developmental stage. We're working on expanding to toddler and preschool age ranges soon!

How does the Curiosity Fingerprint work?

The Curiosity Fingerprint is our unique system that creates a multidimensional profile of your child's interests, learning styles, and engagement patterns. It evolves over time to provide increasingly personalized recommendations.

Do you ship internationally?

Currently, we ship within Thailand. We're planning to expand to other countries soon, starting with Southeast Asian neighbors. Sign up for our newsletter to be notified when we launch in your area!

Can I cancel or modify my order?

Yes! You can cancel or modify your order within 24 hours of placing it. After that, please contact us as soon as possible and we'll do our best to accommodate your request.

Is the digital platform available yet?

We're currently in development and will be launching soon. Join our Facebook community to get early access, connect with other parents, and be the first to know when we launch!