At Lumicello, we believe that trust is the foundation of every great learning journey. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, services, and products.
Our Commitment to You
We are committed to protecting the privacy of families and children. We never sell your personal data, and we only collect information that helps us create better learning experiences for your child.
1. Information We Collect
Information You Provide
When you interact with Lumicello, you may choose to provide us with:
- Account Information: Name, email address, and password when you create an account
- Newsletter Subscription: First name and email address when you sign up for our newsletter
- Child Information: Your child's name, age, and interests to personalize their learning experience
- Communication: Messages you send to us through our contact forms or social media
- Payment Information: Billing details when you purchase Exploration Kits (processed securely by our payment providers)
Information Collected Automatically
When you visit our website, we may automatically collect:
- Device Information: Browser type, operating system, and device type
- Usage Data: Pages visited, time spent on pages, and navigation patterns
- Cookies: Small files stored on your device to improve your experience
2. How We Use Your Information
We use the information we collect to:
- Personalize your child's learning experience through the Curiosity Fingerprint
- Send you newsletters with learning ideas, activity tips, and product updates
- Process orders for Exploration Kits and provide customer support
- Improve our website, products, and services
- Communicate with you about your account or inquiries
- Ensure the security of our platform
3. Information Sharing
We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:
- Service Providers: Trusted partners who help us operate our business (e.g., email services, payment processors)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Children's Privacy
Special Protection for Children
Lumicello is designed for families. We take extra care to protect children's information and comply with applicable children's privacy laws. We do not knowingly collect personal information directly from children under 13 without parental consent.
Parents and guardians have control over their child's information and can:
- Review and update their child's information at any time
- Request deletion of their child's data
- Opt out of data collection for their child
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Limited access to personal data by authorized personnel only
- Secure payment processing through certified providers
6. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct your personal information
- Deletion: Request deletion of your personal information
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Receive your data in a portable format
To exercise any of these rights, please contact us using the information below.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Understand how you use our website
- Improve our services based on usage patterns
You can control cookies through your browser settings. However, disabling cookies may affect some features of our website.
8. Third-Party Services
Our website may contain links to third-party services (such as LINE and Facebook). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.
9. International Users
Lumicello is based in Thailand. If you access our services from outside Thailand, please be aware that your information may be transferred to, stored, and processed in Thailand where our servers are located.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Lumicello
Email:
LINE: @lumicello
Facebook: LumicelloCompany
Thank you for trusting Lumicello with your family's learning journey.